From 20:26 on the evening of 20th March 2024, we encountered an issue affecting the MyWBS platform that prevented a subset of students from submitting their assignments. This issue persisted until 10:21 on the morning of 21st March. During this period, some users also experienced difficulties uploading certain resources and images.
The problem was traced back to a space issue on our web servers, which was unexpectedly caused by a new integration to a 3rd party commercial platform, Kaltura, that was configured to log activities at an unusually high level.
We identified and addressed the underlying issue, restoring full functionality to MyWBS by 10:21 AM on 21st March. Our IT team has informed Kaltura of this unhelpful setting with the aim of helping other customers avoid problems.
This incident has highlighted the importance of a more robust alert management. We are taking steps to ensure critical system alerts about storage issues reach the relevant personnel promptly, improving our ability to respond to and mitigate such issues swiftly.
We apologise for any inconvenience this may have caused and are dedicated to ensuring the reliability and efficiency of our digital services. Your patience and understanding as we worked to resolve this issue are greatly appreciated.
For further assistance or to report any ongoing issues, please do not hesitate to contact us at help@wbs.ac.uk. If you believe this incident affected your academic performance please contact your program administrative team. They will have been made aware of this issue.